At Prime Stich, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unwashed, and in its original condition.
  • The item must be in the original packaging with tags attached.
  • Proof of purchase or order confirmation is required.

Items that are not eligible for return:

  • Customized or made-to-order products.
  • Sale or discounted items.
  • Items damaged due to misuse or improper handling.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Your refund will be processed within 7–10 business days.
  • The refund will be issued to your original payment method.

Shipping charges are non-refundable unless the item received was incorrect or defective.

Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect size or wrong item delivered

To request an exchange, contact us within 7 days of delivery.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our mistake (wrong or defective item).

We recommend using a trackable shipping service, as we are not responsible for lost returns.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards
  • Customized products
  • Final sale items

Contact Us

If you have any questions regarding returns or refunds, contact us:

Prime Stich
Email: support@primestich.com
Phone: +92 XXX XXXXXXX

Thank you for shopping with Prime Stich!